Refund Policy

1. Who this applies to

1.1This policy covers paid Culimise Inventory subscriptions bought directly from us, monthly or annual. Only the Owner of an account can ask for a refund.

1.2A "billing period" is the month or year you paid for. The windows below are counted in calendar days from the date of the charge, unless we say business days.

2. Free trial

2.1Your free trial costs nothing. If you cancel before the trial ends, you are not charged, so there is nothing to refund. We email a reminder shortly before your trial ends.

3. Monthly subscriptions

3.1If you are not satisfied within 30 days of your first paid charge, tell us what is wrong. We will first try to fix the problem or give you a workaround. If we cannot, we refund that charge in full and move your account to the Free plan.

4. Annual subscriptions

4.1If you are not satisfied within 45 days of your first annual charge, tell us what is wrong. We will first try to fix the problem or give you a workaround. If we cannot, we refund the annual charge in full and move your account to the Free plan.

5. Automatic renewals

5.1Subscriptions renew automatically until you cancel. You can cancel online at any time, in the Service under Settings, then Plan & Billing. For annual subscriptions, we email a reminder to the billing email on your account about 30 days before each renewal.

5.2If a plan renews and you did not mean to keep it, you can ask for a full refund of that renewal charge within 5 business days of a monthly renewal, or within 15 days of an annual renewal. After the renewal window, we do not owe a refund of that charge, but you can still cancel to stop the next one.

6. Duplicate or incorrect charges

6.1If we charged you twice, or charged the wrong amount, we refund the difference or the extra charge in full, whenever you tell us. This is not limited by the windows above.

7. Changes during your plan

7.1Canceling, removing a location, or switching from annual to monthly billing does not create a refund for the unused part of a billing period you have already paid for. When you cancel, you keep access to your paid features until the end of that period.

8. What is not refunded

• Accounts we suspend or end because of a breach of our Terms, such as fraud, abuse, or illegal use. These get no full or partial refund.
• Charges you ask us to refund after the windows above have passed. Our Terms let us review any request fairly, and we may still approve one, but we do not promise it.
• Any amounts the law says we do not have to refund.

9. How to ask for a refund

9.1Sign in as the Owner, go to Settings, then Plan & Billing, and choose Request a refund. Pick the charge, choose a reason, and add any details. If you cannot sign in, open a ticket at culimise.com/support or email us at the address below, and tell us your account email.

9.2We review each request. If a request fits this policy, or we approve it for another reason, we confirm it by email.

10. How refunds are paid

10.1When a refund is approved, we process it within 14 business days, back to your original payment method. Your bank or card company may need a few more days to show it on your statement.

10.2A refund ends paid access for the refunded period, and your account moves to the Free plan.

11. Charge disputes

11.1Please contact us before disputing a charge with your bank or card company. We would rather fix it directly. If a payment is disputed or reversed, we may suspend the account until the matter is resolved.

12. Changes to this policy

12.1We may update this policy. A change does not affect a charge you have already paid. The date at the bottom of the page shows when the legal pages were last updated.

13. Contact

13.1Questions about a refund: sales@culimise.com. For help with your account or to cancel, open a ticket at culimise.com/support.